The unsurpassed Ownership Experience
John Tisdel Fine Appliances represents the best in kitchen appliances: Sub-Zero,
Wolf, ASKO, Faber, KWC, Independent, Scotsman, and Sylvan Source. Operating as
a distribution company, John Tisdel Fine Appliances supplies these products to
its more than 150 dealers in its distribution geography. But buying and
shipping is only part of the story. The company is also involved in extensive
training of sales reprAll consumers have had personal ownership experiences
with a host of products to include homes, automobiles, electronics and
appliances. How have these experiences been? Most consumers have experienced both good and bad. Beyond the performance of the
product, what determines a good or bad experience? We believe how well a company supports its products after the sale greatly
influences what kind of experience a consumer actually has. Please consider the
following regarding appliances.
How often do consumers buy appliances?
It could be years or even decades between appliance purchases. Most consumers
assume all premium built-in appliances are high quality products with
dependable post-sales service. That is not always the case. A brief discussion
about the warranty is often all the information consumers receive about product
support.
Even in good economic times, many high-end appliance companies do not
sufficiently invest in their post-sales service support. In a tougher economy,
most manufacturers target this part of their business for cost reductions which
even further erodes support provided consumers.
How do Sub-Zero and Wolf support their products?
To begin with, these products are built in state-of-the art manufacturing
facilities within the U.S., which provide the highest level of quality and
performance available in the industry. Should you require service or simply
have a question about your new Sub-Zero or Wolf appliance, there are many
options available.
A three-pronged strategy is employed which provides an unsurpassed Ownership
Experience.
1. The Manufacturer – The standard warranties that come with the products are the best in the
industry. A dependable, fully staffed Customer Service Department is also
available to help consumers with product issues when needed. Call 800-222-7820
for Sub-Zero or 800-332-9513 for Wolf.
2. The Distributor – John Tisdel Fine Appliances (JTFA) is the independent exclusive distribution
company that brings Sub-Zero and Wolf products from the manufacturers to the
local appliance dealers. JTFA continually trains local service companies to
provide quick, accurate product diagnosis and product repair. If necessary, one
of the highly trained JTFA Service Managers will make joint home visits with
local servicers to ensure the consumer’s needs are quickly satisfied. No other high-end appliance brands provide this
level of support.
3. The Authorized Dealer – Sub-Zero and Wolf products are available through local, independently owned appliance dealers.
This type of appliance business, versus the “big box stores”, is best suited to provide the kind of post-sales service and Ownership
Experience consumers expect.
Have you ever compromised on a purchase based on price and regretted it later? Does saving “some” money at the time of purchase offset a poor Ownership Experience?
Cost savings could be considerable depending on the nature of the purchase.
However, whatever the savings, history has proven its importance disappears
when the Ownership Experience is poor. The excitement of the cost savings is a
vague memory when one is without a major appliance for an extended period of
time.
Sub-Zero and Wolf products in many cases will be more expensive than their competitors. However,
please consider what that extra cost delivers in terms of value. You will own
the finest products the appliance industry has to offer. They will also be
backed with the support you expect, providing unsurpassed Ownership Experience.
